Chilean Telecom Sector Transforms Identity Verification with Advanced Technology
In response to Chile's updated telecommunications regulations, Agile Ingeniería y Consultoría has successfully implemented a sophisticated identity verification system in partnership with Regula, a global developer of identity verification solutions. This strategic deployment enables the Chilean telecom industry to process more than 300,000 identity checks each month while achieving an impressive 96% customer conversion rate.
Addressing Regulatory Challenges in Telecom Security
Until recently, Chile's SIM activation and number portability processes faced significant vulnerabilities to fraud due to inadequate verification controls. The introduction of new regulations in early 2025 established much stricter standards for verifying user identities during phone line activations and prepaid SIM card registrations.
Claudio Delgado, Co-Founder and Product Manager at Agile, explains: "Regula was brought in to specifically address the need to read and validate a range of identity documents that would have been very difficult for us to integrate on our own. Today, this allows us to verify and onboard individuals from anywhere in the world who have an identity document, significantly expanding our reach."
Technical Implementation and Verification Capabilities
To meet these stringent requirements while maintaining efficient customer onboarding, Agile integrated Regula's Document Reader SDK into its existing identity verification platform. The solution employs comprehensive authentication methods including:
- Machine Readable Zone (MRZ) analysis
- Barcode and RFID chip verification
- Hologram and optically variable element examination
- Liveness detection to confirm physical document presence
The system cross-verifies data across all document zones to identify inconsistencies or tampering attempts, effectively exposing sophisticated forgeries without compromising user experience or processing speed.
Measurable Results and Industry Impact
The implementation has delivered substantial improvements across multiple metrics:
- 96% customer conversion rate despite additional verification steps
- 300,000+ monthly identity checks processed efficiently and securely
- Significant reduction in fraud and SIM misuse incidents
- Full compliance with Chilean telecom Resolution No. 566/2024
Ihar Kliashchou, Chief Technology Officer at Regula, comments: "We're proud to support Agile in modernizing telecom identity verification in Latin America. Our technology delivers verification accuracy on par with border checkpoints, in any environment, helping organizations fight fraud with zero compromise on speed, trust, and compliance."
Background and Industry Context
Agile Ingeniería y Consultoría, founded 19 years ago in Chile, has established itself as one of Latin America's leading experts in personal identification, KYC (Know Your Customer), and KYB (Know Your Business) processes. The company serves both in-person and remote verification needs and is recognized as a top specialist in electronic signatures and infrastructure, with clients including the Chilean Civil Registry.
This successful implementation demonstrates how advanced identity verification technology can simultaneously address regulatory compliance requirements while improving operational efficiency and customer experience in the telecommunications sector.
