In a strategic move to capitalize on explosive enterprise demand for production-ready artificial intelligence, Inbenta AI has appointed a seasoned channel expert to lead its worldwide partner network. The company announced on December 18, 2025, that it has named Brandon Pineda as its new Head of Global Partnerships.
A Strategic Hire for a Major Platform Launch
Based in Dallas, Inbenta AI is bringing Pineda on board to spearhead a significant expansion of its global partner ecosystem. This aggressive growth strategy is timed to align with the upcoming launch of the company's highly anticipated AI platform for Customer Experience (CX), called Encore, which is scheduled for release in the second quarter of 2026.
Pineda's primary mission will be to build a world-class partner program to scale the rollout of Encore. The platform is described as an industry-first "assembly line" for AI agents, designed to allow CX teams to deploy solutions in hours or days, rather than months. This initiative aims to solve a critical challenge for modern enterprises: transforming fragmented data into exceptional, human-like customer experiences through secure and auditable AI automation, all while reducing operational costs.
Ending the "POC Purgatory" for Enterprise AI
Melissa Solis, CEO of Inbenta AI, framed the appointment and the new platform as a fundamental shift in the market. "The market has been saturated with AI promises, but starved for results. That era is over," Solis stated. She emphasized that Encore is built to end the cycle of prolonged proof-of-concept phases and is engineered for immediate production success.
"We are delivering a fundamental shift: a new 'programmed intelligence' framework that gives businesses the power of modern Large Language Models (LLMs) with the safety, governance, and audit trails they need," Solis explained. She highlighted that bringing this new generation of AI to a global market requires a top-tier channel, making Pineda's hiring a critical step in the company's strategy.
Pineda's Track Record and Market Vision
Brandon Pineda is a seasoned leader with over 20 years of experience in the CX industry. He joins Inbenta AI with a proven record of constructing high-growth channel programs from the ground up. His most recent transformative roles were at Omilia and Textel, where he reportedly grew partner pipeline and revenue by over 166%, consistently exceeding growth targets.
Pineda echoed the sentiment that enterprises are seeking tangible results from AI investments. "Enterprises are tired of shelfware and failed deployments," he said. "They need brilliantly lifelike conversations combined with the ironclad security and control that only Inbenta AI can provide."
The company positions its technology as the answer for leaders caught between the promise and peril of AI. Inbenta AI's platform is engineered from the ground up, combining over 20 years of Natural Language Processing (NLP) expertise with a modern, agentic framework. This approach is designed to avoid the hallucinations, security gaps, and vendor lock-in associated with some unproven LLM solutions.
About Inbenta AI: Inbenta AI is a global provider of AI-powered customer and employee experience solutions. Its forthcoming Encore platform is built on a "programmed intelligence" standard. The company's technology is deployed in over 100 languages across sectors including financial services, e-commerce, government, and healthcare, processing more than 2 billion interactions annually.
