Tune Talk Achieves ASEAN First as Fully Cloud-Native Mobile Network Operator with Mavenir
In a groundbreaking development for Southeast Asian telecommunications, Tune Talk has completed its transformation into a fully independent, cloud-native mobile network operator through a strategic partnership with Mavenir. This achievement establishes Tune Talk as the first operator in the ASEAN region to operate a completely cloud-native mobile network infrastructure.
From MVNO to Independent MNO
The Malaysian mobile brand has successfully evolved from a mobile virtual network operator to a fully independent mobile network operator by modernizing its operational support systems and business support systems layers with Mavenir's cloud-native platforms. This strategic deployment enables Tune Talk to operate its own network systems end-to-end, unlocking unprecedented speed, agility, and innovation capabilities as the company prepares for its next growth phase.
The shift represents a significant technological milestone in telecommunications infrastructure, giving Tune Talk complete control over its network operations and digital service platforms while establishing a software-driven foundation for future expansion.
Enhanced Capabilities and Services
By implementing Mavenir's cloud-native OSS and BSS solutions, Tune Talk now operates an independent, software-defined network that enables:
- Faster service deployment and implementation
- More personalized AI-driven customer experiences
- Improved network reliability and stability
- Zero-touch processes and self-healing automation
- Reduced operational overheads through automation
The new architecture has already accelerated the rollout of digital services, including MyDigital ID integration, Mastercard ID Theft Protection, free Personal Accident Insurance, foodpanda benefits, and in-app streaming content such as drama and game subscriptions.
Future Transformation Plans
Phase two of Tune Talk's transformation will deepen the company's AI-driven evolution, introducing advanced orchestration and next-generation BSS capabilities. These enhancements will further improve network performance, accelerate service delivery, and unlock new revenue streams through contextual, personalized offers to customers.
Tune Talk CEO Gurtaj Singh Padda emphasized the significance of this achievement, stating, "Becoming a fully cloud-native MNO marks the start of a new chapter for Tune Talk and reinforces our ambition to build a smarter, more agile mobile network for Malaysia and beyond. These foundations enable us to move faster, personalize services at scale, and unlock new value through AI-driven innovation for our growing customer base."
Industry Recognition and Regional Impact
Mavenir President and CEO Pardeep Kohli commented on the partnership's success, saying, "We're proud to have successfully delivered this first phase of our partnership with Tune Talk, advancing their evolution as a fully cloud-native MNO. The Tune Talk team is committed to constant innovation, always pushing boundaries to deliver for their customers – our fully cloud-native approach is essential to enabling the speed, flexibility and efficiency they rely on to keep delivering."
With this deployment, Tune Talk establishes itself as a reference model for cloud-native MNO operations not only in Malaysia but throughout the ASEAN region. The achievement demonstrates how modern OSS/BSS architectures can accelerate operator independence, enhance operational agility, and support long-term digital transformation in the telecommunications sector.
The successful implementation positions Tune Talk at the forefront of telecommunications innovation in Southeast Asia, setting a new standard for mobile network operations and digital service delivery across the region.
