Ticketmaster Canada has begun delisting resale tickets for Ontario events, moving ahead of incoming legislation that will cap resale ticket prices. The company has been notifying customers of the changes, according to Ticketmaster spokesperson Shabnum Durrani.
The move comes after the province passed its budget bill, which includes a measure to limit resale ticket prices. Once Ticketmaster updates its resale marketplace next week, customers will be able to relist their tickets in compliance with Ontario's new legal requirements, the company said.
Notification to Resellers
Durrani added that Ticketmaster has been informing customers of the changes. A copy of an email with the subject line 'Resale update in Ontario' was sent to resellers from Ticketmaster on Thursday, according to a post on Reddit's Toronto Blue Jays page. The email stated that the listing was being removed to comply with the new law.
The company expressed support for Ontario's Bill 97, describing the impending cap on resale tickets as 'an important step toward a fairer, more transparent resale market for fans.'
Details of the Legislation
The amendments to the Tickets Sales Act of 2017 would make it illegal for tickets to live events in Ontario—such as concerts, sports, cultural events, and others—to be resold for more than the all-in purchase price. This includes applicable taxes, fees, and service charges. Provincial officials said the measure would protect consumers from exploitation by price gouging when buying resale tickets.
However, the bill has yet to receive royal assent. The price cap follows widespread consumer complaints about tickets to popular events, such as Taylor Swift's Eras tour and the 2025 World Series, being snapped up by resellers who posted seats for several times their face value.
—With files from The Canadian Press
