New Brunswick's consumer commission has revoked the license of a solar panel company that failed to deliver installations to customers. The decision comes after numerous complaints from homeowners who paid deposits but never received completed systems.
Consumer Complaints Mount
The company, whose name has not been disclosed pending further investigation, faced dozens of complaints from customers across the province. Many reported paying thousands of dollars upfront for solar panel installations that were never started or finished.
According to the commission, the company repeatedly missed deadlines and stopped responding to customer inquiries. Some homeowners reported waiting over a year for installations that were promised within weeks.
License Revocation Details
The commission's decision to revoke the license is effective immediately. The company is no longer permitted to operate in New Brunswick or solicit new contracts. Existing customers are advised to contact the commission for guidance on recovering their deposits or completing installations.
This case highlights the importance of verifying contractor credentials before making payments. The commission urges consumers to check licenses and read contracts carefully before signing.
Impact on Renewable Energy Adoption
Industry experts worry that such incidents could undermine public trust in solar energy. New Brunswick has been promoting renewable energy adoption, but cases like this may deter homeowners from investing.
The commission is working with other agencies to ensure affected customers receive support. Legal action against the company's owners is possible.
