SAAQclic IT Debacle Prompts Multi-Million Dollar Investigation
The inquiry into Quebec's problematic SAAQclic digital platform has already cost taxpayers approximately $7 million, according to recent reports. Commissioner Denis Gallant is leading the comprehensive investigation into the technical failures that plagued the SAAQ's online service transformation.
Mounting Costs for Public Accountability
As of November 14, 2025, the Gallant Commission continues its work examining what went wrong with the SAAQclic implementation. The commission, operating from Montreal, has been conducting thorough hearings since October 2025 to uncover the root causes of the system's widespread issues that affected thousands of Quebec drivers.
Commissioner Denis Gallant was photographed during proceedings on October 9, 2025, overseeing hearings from the broadcast control room. The commission's substantial budget reflects the complexity of investigating the technical and administrative failures that characterized the SAAQclic rollout.
Ongoing Scrutiny of Government Digital Services
The $7 million expenditure covers the extensive work required to document testimony, analyze technical evidence, and prepare final recommendations. This significant investment underscores the seriousness with which authorities are treating the SAAQclic system failures that created major disruptions for citizens attempting to access essential driver and vehicle services.
The Gallant Commission represents one of the most substantial inquiries into a government digital transformation project in recent Quebec history. Its findings are expected to influence how future public sector IT initiatives are planned and implemented across the province.
