The Public Library Association (PLA) and PressReader have released the "News Access and Media Literacy in Public Libraries" report, based on a survey of 913 public library professionals across North America. The report examines how libraries are helping patrons navigate an increasingly complex information environment.
Key Findings: Patron Struggles and Staff Training Needs
More than 65% of respondents said patrons struggle to use digital resources. Staff training emerged as the top investment needed to help libraries meet growing demand for digital literacy support. The survey highlights that media literacy support is now deeply embedded in library services, from formal programs to everyday interactions at the reference desk.
Challenges Facing Public Libraries
Library workers reported that patrons face barriers to accessing digital information, including lack of awareness of available resources, limited digital skills, technology challenges, and unreliable internet access. Respondents also cited staff training, technology, and digital resources as important investments needed to strengthen media literacy efforts.
Quotes and Expert Insights
“Public library professionals have always been trusted guides in helping people access and evaluate information,” said PLA President Dr. Brandy McNeil. “As the information landscape grows more complex, this work has become even more critical to supporting informed, connected communities.”
Broader Trends in Digital News Engagement
The report also includes engagement data from PressReader, a digital platform providing access to newspapers, magazines, and books through public libraries. This data offers context that complements the survey findings and helps illustrate broader trends in digital news engagement.
