Widespread Service Disruption Hits Metro Vancouver
A significant service outage from Rogers Communications impacted numerous customers across parts of Metro Vancouver, including Vancouver, Burnaby, and Surrey, on Saturday night, November 29, 2025. The disruption left residents without access to television, internet, and home phone services, causing widespread inconvenience.
Cause and Expected Resolution
According to an update posted on the Rogers support page at 9 p.m., the cause of the widespread failure was identified as a "technical" issue. The company assured customers that repairs were underway and that service was expected to be restored overnight. Rogers indicated that the next official update would not be provided until morning, leaving many to wait for a resolution.
Customer Frustration Erupts Online
The timing of the outage proved particularly frustrating for many, coinciding with major events and a busy shopping weekend. Customers quickly took to social media platform X to voice their complaints and seek assistance.
One user, Lerrin Dunn, expressed their exasperation while trying to watch the Vancouver Canucks vs. L.A. Kings hockey game, a matchup ironically sponsored by Rogers itself. They reported poor service and an inability to get through to customer support due to high call volumes.
Another user, Naresh Ajwani, highlighted the impact on businesses, calling it "unfair" for an outage to occur without notice on Black Friday, a critical sales day for retailers.
The outage also affected other entertainment, with user rachael noting the disruption provided an unexpected reason to block the Blue Jays.
The incident underscores the growing reliance on stable telecommunications and the significant disruption caused when such essential services fail.
