Up North Convenience, a new store in Sault Ste. Marie, Ontario, has opened with Detroit-style plexiglass barriers behind the counter, a move that has curbed theft, lowered prices, and boosted safety, according to owner statements.
How the System Works
The store keeps most products—including cigarettes, snacks, and beverages—behind clear, shatter-resistant glass. Customers request items from staff, who retrieve them from locked shelves. This model, common in high-crime areas of Detroit, Michigan, has been adapted for the Sault Ste. Marie market.
Owner Mike Pilon told local media that the barriers have reduced theft by approximately 80% since opening. “We’ve seen a dramatic drop in shoplifting,” Pilon said. “It’s allowed us to lower prices because we’re not losing inventory.”
Impact on Prices and Safety
The store has passed savings from reduced theft onto customers, with prices on some items 10-15% lower than competitors. Pilon noted that the barriers also improve staff safety, as employees no longer face direct confrontation with potential thieves.
“My staff feel safer, and customers appreciate the lower prices,” Pilon added. “It’s a win-win.”
Broader Context
The move comes amid rising retail theft across Canada. According to a 2025 Retail Council of Canada report, theft cost retailers $5 billion annually, with convenience stores particularly vulnerable. Up North Convenience’s approach mirrors strategies in U.S. cities like Detroit and New York, where plexiglass barriers have become common.
Local customers have responded positively. “I don’t mind asking for what I need if it keeps prices down,” said shopper Sarah Thompson. “It feels safe in here.”
The store plans to expand the barrier system to its back storage area and introduce a loyalty program to further enhance customer relations.
