Duck Creek Technologies, the intelligent core of insurance, has acquired Send Technology Solutions Ltd, a leading AI-native underwriting orchestration engine serving commercial, specialty, and complex risk markets. The acquisition creates the industry's first and only agentic solution that unites core insurance operations and intelligent underwriting workflows across the policy lifecycle for multiple operating models.
Acquisition Details and Scope
Announced on July 7, 2026, from Boston, the acquisition brings together Duck Creek's intelligent core and Agentic AI Platform with Send's AI-native orchestration engine. Duck Creek serves hundreds of P&C insurers globally, including more than half of the top 20 global P&C carriers. Send supports over $26 billion in Gross Written Premium through its underwriting orchestration engine and serves commercial, specialty, reinsurance, MGAs, and delegated authority customers.
Strategic Importance for Insurers
Improving underwriting performance has become a strategic imperative for insurers, yet many are held back by disconnected underwriting processes, fragmented submission and exposure data, and limited visibility into risk appetite, pricing decisions, portfolio accumulation, and underwriting performance. By combining Duck Creek and Send, insurers can connect submission intake, triage, enrichment, risk assessment, quote decisions, policy issuance, and portfolio monitoring in a more unified operating model, helping underwriters act with greater speed, consistency, and confidence for profitable growth.
Measurable Impact and Benefits
Send's underwriting orchestration platform has already delivered measurable impact for insurers, including up to 7x faster time-to-quote and up to a 65% reduction in product launch time. With Duck Creek customers' proven outperformance in combined ratios and growth, the acquisition creates a powerful opportunity to help insurers improve speed, profitability, and competitive advantage across the underwriting lifecycle.
Executive Commentary
“Underwriting has become one of the most critical priorities for insurers as they look to improve profitability, manage increasingly complex risks, and compete with greater speed and precision,” said Hardeep Gulati, Chief Executive Officer at Duck Creek. “By bringing Send into Duck Creek, we are combining core insurance operations and underwriting orchestration in a trusted agentic AI experience that connects systems of record, decision intelligence, workflows, and action. This is the game changer for insurers: a unified platform that helps them turn underwriting complexity into clearer decisions, faster execution, stronger risk selection, and measurable business value.”
Integration with Duck Creek's Agentic AI Platform
The acquisition builds on Duck Creek's recently launched Agentic AI Platform and Agentic Underwriting Workbench strategy, introduced at Formation '26. Duck Creek's Agentic AI Platform enables insurers to deploy, orchestrate, and govern AI agents across the insurance lifecycle for trusted assured decisioning. This platform will extend and accelerate Send's underwriting orchestration capabilities by embedding insurance-native agents, governance, and core system connectivity into the underwriting lifecycle while giving carriers a foundation to deploy AI across underwriting with greater speed, control, and business impact.
