City officials in Sault Ste. Marie have rolled out a redesigned transit network called "Sault Loops," but the revamp has sparked frustration among some riders who say the changes have made their commutes longer and more confusing.
New System Promises Efficiency, But Riders Disagree
The new system, which launched on July 9, 2026, aims to streamline bus routes and reduce wait times. According to the city, the redesign was based on extensive data analysis and public consultation. However, many regular transit users have taken to social media and local forums to express their dissatisfaction.
"I used to have a direct bus to work; now I have to transfer twice and it takes an extra 20 minutes," said rider Sarah Thompson, a downtown office worker. "They said wait times would be shorter, but I'm waiting longer because the connections don't line up."
City Officials Defend Changes
City transit manager Mark Roberts defended the new system, stating that early data shows overall wait times have decreased by an average of 15 percent. "We understand change can be difficult, but the Sault Loops system is designed to provide more frequent service on major corridors and better connections across the city," Roberts said in a statement. He added that the city will monitor performance and make adjustments as needed.
Despite these assurances, some riders remain unconvinced. "They say it's more efficient, but it doesn't feel that way when you're standing at a bus stop for 25 minutes," said James Carter, a student at Sault College. "The old system wasn't perfect, but at least I knew the routes."
Community Calls for Re-Evaluation
Local advocacy group Transit Sault has launched a petition calling for the city to re-evaluate the redesign. The group claims that the new routes disproportionately affect low-income neighborhoods and seniors. "Transit is a lifeline for many people, and this redesign has cut off some communities," said group spokesperson Maria Lopez. "We need the city to listen to the people who actually use the buses."
The city has scheduled a public meeting for July 20 to address concerns. Officials say they are open to feedback and will consider route adjustments if warranted by ridership data.
