The Société de l’assurance automobile du Québec (SAAQ) has taken the significant step of suspending operations at its Place Vertu service outlet in Montreal, citing an ongoing administrative investigation. This decision, announced on Thursday, comes in response to reports received from clients, though the agency has not disclosed specific details about the nature of the allegations.
Investigation Triggered by Client Reports
The SAAQ confirmed that the investigation was initiated based on "reports received from clients," highlighting the agency's responsiveness to public feedback. In a statement, the SAAQ emphasized that the administrative investigation aims to "verify the validity of these allegations," but refrained from providing further information to avoid compromising the integrity of the process. This move underscores the agency's commitment to maintaining trust and accountability in its operations.
Impact on Customers and Alternative Services
Customers who had scheduled appointments at the Place Vertu outlet will be contacted directly to reschedule at the nearest available SAAQ location. To minimize disruption, the agency has outlined alternative options for accessing services. Individuals can visit other SAAQ outlets in Kirkland or on Henri-Bourassa, or they can conduct their transactions online through the SAAQ's digital platforms. This proactive approach aims to ensure continuity of service while the investigation is underway.
The suspension affects the outlet located in the borough of Saint-Laurent, a key hub for vehicle registration and licensing services in the Montreal area. The SAAQ has assured the public that it is taking all necessary steps to address the situation promptly and transparently, though no timeline has been provided for the investigation's completion or the outlet's reopening.
