Mayor Olivia Chow has announced a significant new safety initiative for Toronto's transit system, funded by a $31 million investment in the city's 2025 budget. The comprehensive plan aims to address security concerns and enhance the well-being of both riders and employees across the TTC network.
Key Components of the Enhanced Safety Plan
The strategy introduces a multi-layered approach to security. A cornerstone of the plan is the deployment of 160 additional TTC staff and supervisors in stations and on platforms, a substantial increase compared to 2023 staffing levels. This high-visibility presence is designed to deter incidents and provide immediate assistance.
Furthermore, the plan builds on a recent commitment to embed Toronto Community Crisis Service (TCCS) crisis worker teams on TTC subway platforms. Starting November 15, these teams will be available 24/7 along the "U" section of Line 1, between Spadina and Bloor-Yonge stations. They will provide dedicated mental health support to riders in need, accessible via the SafeTTC app, through a TTC employee, or by calling 211.
Expanded Security and Support Personnel
Beyond the new frontline staff, the safety net includes a robust team of specialized personnel. The transit system will be supported by 137 TTC Special Constables, 111 Provincial Offences Officers, and 13 Provincial Offences Officer Supervisors.
The initiative also integrates social support through partnerships with Streets to Homes outreach staff, LOFT’s Multi-Disciplinary Outreach Team, and Community Safety Ambassadors. This holistic approach aims to address the root causes of safety issues, particularly those related to mental health and homelessness.
Measurable Results and Future Commitments
According to city data, this multi-disciplinary strategy is already yielding positive results. Officials claim that offences have reached three-year lows, with offences against customers down 28% since December 2022 and offences against employees down 38% since January 2023.
Customer perception is also improving. Satisfaction with personal safety has risen from 57% to 64% between 2023 and 2025. Additionally, customer complaints related to safety have plummeted by 56% since January 2023, returning to pre-pandemic levels. Overall TTC satisfaction climbed from 72% in July 2025 to 75% in August 2025, and the use of the SafeTTC app has grown by 9% since July 2025.
In a statement, Mayor Chow emphasized the city's dedication: "Our investment in resources and our unwavering focus on safety are making a real difference for riders and employees. We are committed to ensuring every Torontonian feels secure on our transit network, every day."
The TTC’s Community Safety, Security, and Well-being Plan for 2024–2028 was formally approved this week by the TTC Board. The system is now monitored by over 32,000 cameras, providing an extensive surveillance network to further bolster security measures.
