Montreal's Réseau express métropolitain (REM) experienced an unusual and embarrassing incident on Friday, May 15, 2026, when a train carrying passengers was mistakenly routed into the train wash. The mishap left riders bewildered and caused temporary service disruptions.
Passenger Account
A passenger on board the train shared a photo on social media showing the train inside the wash facility, with water and cleaning equipment visible. The passenger described the experience as 'completely ridiculous' and expressed frustration over the lack of communication from REM staff.
REM Response
REM officials confirmed the incident, stating that a 'human error' led to the train being directed to the wash instead of continuing along its regular route. They apologized to passengers and assured that protocols are being reviewed to prevent future occurrences.
Service Impact
The detour caused delays of approximately 20 minutes for passengers on that train, as the train had to be redirected back to the main line after the wash cycle was interrupted. No injuries were reported.
Broader Context
The REM, which began operations in 2023, has faced various technical and operational issues, including signal problems and station closures. This latest incident adds to the list of challenges for the automated light rail network.
REM is adding 300 free parking spaces at the Fairview–Pointe-Claire station to accommodate growing ridership, but critics argue that reliability must improve before such expansions.
