AT&T has been ranked highest among internet providers for small business internet customer satisfaction in the J.D. Power 2026 U.S. Business Internet Satisfaction Study. This recognition follows the company's #1 ranking in customer satisfaction for small business wireless service in the 2025 J.D. Power U.S. Business Wireless Satisfaction Study. Together, these accolades underscore AT&T's leadership in converged connectivity—integrating internet and wireless services to keep businesses connected.
Study Details and Key Findings
The J.D. Power 2026 U.S. Business Internet Satisfaction Study evaluated providers across six key factors: performance and reliability, cost of service, communications, billing, digital account management, and customer service. AT&T's top placement reflects its ability to deliver a complete experience that small businesses rely on. According to the study, AT&T's differentiation stems from the strength of its network and the seamless integration of performance, reliability, and customer service without added complexity.
Melissa Arnoldi, executive vice president and general manager of AT&T Business, stated: "For small businesses, connectivity goes beyond utility. It’s the foundation for serving customers, managing day-to-day operations, and staying ready for what’s next. These J.D. Power recognitions show that small businesses value the reliable service and experience AT&T delivers across both internet and wireless. Connecting changes everything, and we’re committed to giving business owners the confidence to move business forward, backed by the scale, reliability, and security of our network."
Why Small Businesses Choose AT&T
Small businesses require more than just an internet connection; they need technology that supports operations across multiple locations, employees, devices, and customer interactions. The J.D. Power rankings highlight how AT&T meets these needs and stands out from competitors. The company offers business-grade connectivity solutions designed to simplify operations and help businesses work smarter, supported by dedicated 24/7 customer service.
AT&T's converged connectivity approach ensures that small businesses have reliable internet and wireless solutions that work together seamlessly. This integration helps businesses serve customers, support employees, manage operations, and stay connected even during changing conditions. With fast, secure business-grade internet and round-the-clock customer care, AT&T enables small businesses to operate with confidence and focus on serving their own customers.
