Police issue alert after reported scams
Waterloo Regional Police are warning residents about fraudsters impersonating bank or credit card representatives in the region. The scams involve callers claiming to be from financial institutions, requesting personal information such as account numbers, passwords, or Social Insurance Numbers.
According to police, the fraudsters often use spoofed phone numbers to appear legitimate and may pressure victims into providing sensitive data. At least five incidents have been reported in the past week, though authorities believe many cases go unreported.
How the scams operate
Victims receive unsolicited calls from individuals claiming to be from their bank or credit card company. The fraudsters may say there is suspicious activity on the account and request verification of personal details. In some cases, they ask victims to transfer money to a “safe” account to protect funds.
“These fraudsters are very convincing and may already have some of your information,” said Staff Sergeant Mike Hinsperger of the Waterloo Regional Police Service. “They create a sense of urgency to make you act without thinking.” He added that legitimate financial institutions never ask for passwords or PINs over the phone.
Protect yourself
Police advise residents to hang up immediately if they receive such a call and to contact their bank using the number on the back of their card. Never share personal or financial information with unsolicited callers. If you have been a victim, report it to the Canadian Anti-Fraud Centre and your local police.
The warning comes amid a rise in phishing scams across Canada. In 2025, Canadians lost over $120 million to fraud, according to the Canadian Anti-Fraud Centre. Waterloo Regional Police urge everyone to remain vigilant and to educate family members, especially seniors, about these tactics.
