Geoff Bowlby, assistant chief statistician for Statistics Canada, reassures Canadians that there is 'no reason to panic' if they still haven't received their census mail. The census is a vital tool for planning community services, and participation is mandatory by law.
What to Do If You Haven't Received Your Census Mail
If you haven't received your census package by mid-May, you can still complete your census online or by phone. Statistics Canada provides a secure online portal where you can enter your unique access code or request a new one if lost. Alternatively, you can call the Census Help Line for assistance.
Steps to Complete Your Census
- Check your mail regularly; the package may arrive later than expected.
- Use the online census portal with your access code.
- Call 1-855-XXX-XXXX for a new code or to complete by phone.
- If you have a disability, Statistics Canada offers alternative formats.
Bowlby emphasizes that late mail is not unusual due to high demand and logistical challenges. The census is conducted every five years, and this year's data will shape funding and services for the next decade.
Why the Census Matters
The census collects information on population, age, housing, and demographics. This data influences everything from school funding to healthcare planning. Participation is not only a legal requirement but also a civic duty that benefits your community.
For those who have not yet responded, Statistics Canada will follow up with reminders and, if necessary, door-to-door enumerators in June. However, completing the census early online or by phone is the most efficient method.
If you have questions, visit the Statistics Canada website or call the help line. There is no need to worry—help is available to ensure every Canadian is counted.



