OC Transpo anticipates that 223 bus operators will leave the transit agency before the end of 2026, according to internal data obtained by CTV News Ottawa. The projected departures represent a significant portion of the workforce and could exacerbate existing service challenges.
Staffing projections and timeline
The data, shared with CTV News, outlines expected attrition over the next two and a half years. OC Transpo currently employs approximately 2,200 bus operators, meaning the projected departures would account for about 10% of the workforce. The agency has been grappling with staffing shortages since the COVID-19 pandemic, which led to reduced service levels and increased overtime for remaining employees.
OC Transpo spokeswoman Susan Jones confirmed the figures, stating that the projections are based on historical trends and expected retirements. "We are actively recruiting to fill these positions and ensure we maintain reliable service for our customers," Jones said in an email.
Impact on service and recruitment efforts
The projected operator losses come as OC Transpo struggles to meet demand, particularly on busy routes and during peak hours. The agency has already suspended some trips due to lack of drivers, and the new data suggests the problem could worsen. In response, OC Transpo has launched a recruitment campaign offering signing bonuses and accelerated training programs.
"We are doing everything we can to attract and retain operators," Jones added. "This includes competitive wages, benefits, and a supportive work environment." The agency is also exploring partnerships with local driving schools to streamline the hiring process.
Broader transit challenges
The staffing shortage is not unique to OC Transpo. Transit agencies across Canada and North America are facing similar challenges as they compete for a limited pool of qualified drivers. The issue is compounded by an aging workforce and the demanding nature of the job, which includes long hours and irregular schedules.
Meanwhile, OC Transpo is also dealing with other operational issues, including a suspension of O-Train Line 4 due to a staffing shortage earlier this week. The line, which serves the Ottawa International Airport, was temporarily shut down, forcing passengers to use alternative transportation.
