A disturbing prank at a Massachusetts McDonald's has led to criminal charges against a former manager who allegedly licked a batch of French fries before serving them to her unsuspecting ex-girlfriend through the drive-thru window.
Incident Details and Investigation
The Southbridge Police Department announced that 22-year-old Kaylie M. Santos will face a felony charge of selling or distributing food with a foreign substance. The charge stems from an incident on April 9, 2025, which came to light after a video was posted on the Southbridge First Facebook page on May 7.
In the viral video, Santos is seen gleefully licking handfuls of fries and placing them in a container to serve to a customer, while another employee watches and laughs. The police department, along with the Board of Health and McDonald's management, launched an immediate investigation.
Surveillance Footage Review
Detective Sergeant Evan Genkos reviewed over 220 hours of surveillance footage from inside the restaurant. The footage confirmed that Santos and another employee prepared the contaminated order while a voice in the background can be heard saying "dirty b****." The manager is also heard saying, "When your girlfriend wants French fries today right ... she wants French fries today right."
Victim's Account
The customer who received the fries was identified as Haily Coburn, Santos's ex-girlfriend. Coburn told investigators that she and Santos dated for about two years before splitting in October 2024. She alleged that Santos had been harassing her and her new partner after learning of their relationship.
Coburn stated that she had only ordered two soft drinks that night but was also given fries, which she innocently consumed. She expressed a desire to pursue criminal charges, as did the McDonald's franchise owners.
Employment Consequences
The employees involved were suspended and subsequently fired after an internal investigation. The Southbridge Police Department praised the cooperation of the restaurant's ownership and management throughout the process.
"Their assistance and professionalism were instrumental in bringing this matter to a conclusion," the department said in a statement.
The case highlights the serious legal consequences of food tampering, especially when motivated by personal vendettas. Santos is expected to appear in court to face the felony charge.
