Chatters Hair Salon, one of Canada's premier salon, beauty and haircare retailers, is celebrating 35 years in the industry. What started as a single location has grown into a network of more than 115 locations across Canada, employing over 1,200 beauty professionals. The company offers professional salon services alongside a curated selection of top haircare, styling and beauty brands.
From One Salon to a National Network
According to CEO Kelly West, Chatters has evolved significantly over the past three and a half decades. "Over the last 35 years, Chatters Hair Salon has evolved from a single Canadian salon into one of the country’s leading salon-based beauty retailers with more than 115 locations nationwide," West said. The brand now operates in provinces from British Columbia to Newfoundland.
The company was founded by stylists and built around professional expertise and genuine care. It has grown into a coast-to-coast destination that combines salon services, professional haircare retail, education and digital innovation.
Evolution and Innovation
As the beauty industry and consumer expectations have changed, Chatters has adapted by expanding beyond traditional salon services. The brand now offers a more inclusive and elevated beauty experience, including expanded beauty services, broader professional product assortments and personalized consultations tailored to each guest.
Innovation has played a major role in this evolution. Chatters now provides a seamless omni-channel experience through its e-commerce platform, loyalty program and digital tools that help guests connect with stylists and discover personalized product recommendations both online and in salon. The company has also launched the Chatters App and Rewards program to enhance the guest experience.
Commitment to People and Planet
Despite the growth, the heart of the brand remains the same: investing in people. Education, stylist development and creating long-term career opportunities continue to be central to the company’s culture. Sustainability and community impact have also become a bigger focus through initiatives like Green Circle Salons and the Happy Hair, Happy Planet commitment.
"This milestone year is all about celebrating 35 years of growth while continuing to evolve the guest experience at Chatters Hair Salon," West said. "From expanded beauty services and digital innovations like the Chatters App and Rewards program, to continued investments in stylist education and community partnerships, the focus is on making beauty more personalized, accessible and connected than ever before."
Looking Ahead
Looking to the future, Chatters plans continued growth through innovation, personalization and expanding the overall beauty experience. The brand is focused on enhancing its digital-first approach while investing in stylist education, community partnerships and new service offerings beyond traditional haircare.
"What’s next for Chatters Hair Salon is continued growth through innovation, personalization and expanding the overall beauty experience," West explained. "There’s also a strong focus on growth across Canada through new salon concepts, expanded beauty services and bringing even more professional brands and personalized experiences to guests nationwide."
At its core, Chatters remains committed to evolving with the industry while staying rooted in what has always made the brand special — its people and expert salon experience.
